on 05-10-2011 20h27
on 05-10-2011 20h39
How long has it been working fine, before the problems started? Are you rural, on a long line? Any new folks in the neighbourhood?
I'll ask this before I blame your Bell Set Type 41!
""To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559
on 05-10-2011 20h55
06-10-2011 3h32 - edited 06-10-2011 3h36
If you know that the hub is causing an issue it will be pointless calling 151 as they will send a PSTN engineer who will not be able to rectify the issue.
The best way to test these issues is to disconnect everything. Plug only the phone in. If the line is still noisy it is the line or the phone. Try another phone, possibly even try the test socket if you have 1.
If all is fine when unplugging the devices then plug the filter and the router back in. Try again. If this is still noisy again change the filter. If the line is still noisy after a new filter has been tried after ensuring that no other devices are plugged in (such as sky boxes etc) call 0800 111 4567 as imjolly suggested and they should replace the hub as it would appear that it is this causing the issue. Be assured tho they will ask you to test with a new filter and from the test socket.
on 07-10-2011 9h41
Having read the advice I went through the checks again. This time I labelled the filters and made a chart of disconnections to make in order to test each device with each filter.
The chart shows that filter 4 if plugged in resulted into an active device caused a noisy line. I have replaced filter 4 and touch wood all seems ok. Quiet line and the broadband has not reset for over an hour (it was every 5 mins).
I guess with all my filters looking the same I got confused as I switched them around. Label them and the job got a whole lot easier. Still unsure if this is the big fix as the wet weather has moved on!