I have just spent some time look through six pages on the forum to see if anyone else is having the same problem as I seem to be having or if it is just the way that the new speedtester works, but found nothing to reassure me.
The problem is, that when I run the speedtester, after it has done the first test, at the bottome of the page, as you can see from the screenshot 1 below, I get told that "
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests." When I click on continue as requested to do so, it brings up a page titled 'Additional services test'. Screenshot 2.
I do not have any additional services on my broadband line. I have been on the phone for many hours trying to get this sorted and on many occassions being passed to departments that have nothing to do with this, i.e. billing, home it and others.
You will also note that in the first screenshot that there is no sync being shown.
Screenshot 1
1. Best Effort Test: 
-provides background information.
| Download Speed | |
| 2.45 Mbps |
| 0 Kbps | 4 Mbps Max Achievable Speed |
| Download speedachieved during the test was - 2.45 Mbps For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps. IP Profile for your line is - 2.46 Mbps |
2. Upstream Test: -provides background information.
| Upload Speed | |
| 728 Kbps |
| 0 Kbps | 832 Kbps Max Achievable Speed |
| Upload speed achieved during the test was - 728Kbps Additional Information: Upstream Rate IP profile on your line is - 832 Kbps |
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
Screenshot 2
Our systems indicate that you have additional service(s) enabled on your broadband line. Please select any of the additional services that you would like test and click 'Go'. If you have any queries please contact your Broadband Service Provider.
Top of Form
Assured Rate - For example this service can be used for catch-up TV e.g. BT Vision
Premium - For example this service can be used for video
I even got asked by BT helpdesk why I needed to run the speedtester.
Thanks in advance for any help.
Diean wrote:DS: Don't think you read the post in full or you would realise that I said that I could not get in to the hub manager page at all.
It was meant to follow on from the advice that John gave (the factory reset) - I should of made that clearer, sorry.
Should a reset still not cure it, clearer you browser cache etc and it should then work.
(for any future readers, the helpdesk tip should work on all BB packages BT offer
)
