vpn won't connect after BT Infinity install

[dlaurence]

I'm unable to connect to an existing vpn connection since BT Infinity was installed a week ago.

Can anyone suggest a solution.

I've tried pinging the address of the vpn but it won't connect.

I'm running XP SP3 on an HP laptop.

[GavBUK]

Mine works fine....Cisco VPN.

What VPN are you using?

[Panman1964]

Have you tired 'clamping' the VPN port?

For the HH3 goto http://192.168.1.254/index.cgi?active_page_str=page_settings_a_vpn

[dlaurence]

VPN was setup in Windows ( WAN Miniport - PPTP).

I have a HomeHub 2.0 via an OpenReach modem ( Huawei EchoLife HG612)

[dlaurence]

I did manage to connect one time after disabling url auto complete for IE8 ( as suggested in another forum post)

[dlaurence]

I have tried port clamping but no joy. As a ping test to the remote vpn ip address fails does that suggest the problem might be at the other end of the link ? Thanks for responding.

[DS]

Check your status for Web Address Help - http://preferences.webaddresshelp.bt.com/selfcare/preferences.cgi

If it shows that you're enabled, make sure the blue dot is in disable, click save and try your VPN again....

[dlaurence · Accepted solution]

Uninstalled Webroot Internet Security - vpn now working ok.

Already have McAfee Internet Security installed so looks like a self inflicted problem !

I'll just stick to Webroot Spysweeper from now on as a back up to McAfee.