Customer services

[titojim]

Anyone ever tried to contact customer services regarding a complaint.

no e mail address available for general complaints.

[StephanieG · Accepted solution]

Hi titojim,

You can email us at forum.moderation.team@bt.com with your query and we'll get it sorted for you.

Ta,

Stephanie

[titojim]

Thanks Stephanie, after your phone call I managed to contact bt services and the problem has now been solved. Thank you very much. Regards Jim

[Daryl_G]

I wrote an e-mail with my query back on Tuesday, and still don't have even a response back to say anyone's looking into it, so I think you're the lucky one, 'titojim'.

[StephanieG]

Hi Daryl_G,

I have your email now so I'll get back to you shortly.

@ Jim, good to hear it's all sorted

Stephanie

[enyamachaela]

I too am having severe problems since I transferred my bank account and have forwarded you an email to the address shown earlier. I hope to hear from you shortlyl

[DorothyC]

I now have Broadband and all its services, but find that BT have installed a landline with a new number and transferred all the services from my old landline number to the present one.  I did not ask for this landline and have been using the Broadband, but now BT have increased my direct debit payments to cover the cost of the landline and services, on top of the money I pay them for the Broadband services.  They refuse to listen that I dont want this landline and never asked for it, let alone all the services I am being charged for that go with it.   Neither can I access my account on line any more. Today they totally cleaned out my account to take the increased payments.

[DorothyC]

This is flagged up as resolved but the money for the line has not been replaced. Again I only pay for the Broadband services.