Thank you very much Sean, this is excellent news!
If the engineers are looking for other possibly affected areas of the site, I recommend they check the section where customers can modify their calling features, as my attempts to use that feature were also rejected for the same reason, although the above fix may have already resolved this issue. I'll test it when my next BT bill is due.
Please pass my thanks to the engineers who fixed this.
I know it may seem like a storm in a teacup, but a name is a very personal thing, and it's extremely annoying to have to explain it or spell it out for others who have seemingly never heard of the well-established concept of double-barrelled names before. It's even more annoying when this ignorance or misunderstanding actually prevents access to services, causes postal mail to get lost, and generally subjects me to communications which endlessly address me incorrectly. If it's persistent, the effect is quite humiliating. Imagine if everyone constantly addressed you as "Shaun" instead of "Sean". Yes, it's annoying, humiliating, disrespectful, ignorant, and can actually lead to all sorts of difficulties and mix-ups.
It's not that difficult, honestly. Indeed it makes me wonder how British people and companies deal with the vast number of foreigners in our highly cosmopolitan society, many of whom have names that are either extremely long, or contain non-alphabetic characters like umlauts and accents.
Fortunately most companies these days seem to have no problem with this, possibly because so many of them are multinationals.
I'm glad to see BT is also making progress.
Thanks again.
