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BT Cyber Threat Protect

by Carlusha in Broadband Extras & Apps from BT
‎12-05-2026 10h47
‎12-05-2026 10h47
Good morning I received an email from BT's Chairman about BT Cyber Threat Protect: "From today, you’ll be upgraded to Cyber Threat Protect, powered by Norton, the market leader in digital safet...
Show results in replies (1)
  • As has been pointed out BT Cyber Protect is an optional "free" add on to your BT Broadband package ...

HBO MAX/TNT SPORTS & NOW-(SKY SPORTS)

by Cliff in TNT Sports on TV, Online player or App
‎26-03-2026 10h38
‎26-03-2026 10h38
I currently have Discovery plus through MYBT ,I pay a subscription for NOW (SKY SPORTS)I could of course be reading the details incorrectly,but i am getting the impression that once i download the HB...
Show results in replies (1)
  • Hi @Cliff  The launch of HBO Max  in the UK will not impact whatever NOW Sky Sports...

Is two-step authentication now mandatory? No optio...

by Igor0 in General email queries
‎17-04-2026 21h51
1 Kudo
‎17-04-2026 21h51
1 Kudo
Hello folks. I was forced into enabling two-step authentication for my email address in order to access the broadband deals page. Tried to switch it off online - surprise-surprise, there i...
Show results in replies (1)
  • In reply to your question. Yes it is mandatory and can not be switched off however your device ...

BT Hub Manager - recent changes

by michael226 in Home setup, Wi-Fi & network discussions
‎07-12-2025 6h11
2 Kudos
‎07-12-2025 6h11
2 Kudos
I have been used the BT Hub Manager for a long time to check status and connections. A few days ago, when entering the usual 192.168.1.254, I got a message back saying: “secure connection required,...
Show results in replies (1)
  • Version 0.46 has changed hub manager page to HTTPS. Obviously not necessary as the hub manager is ...

Call from a 01438 number

by CanardNoir in Bills & Packages
‎07-10-2025 15h36
‎07-10-2025 15h36
Just taken a call from a 01438 number who knew my name and told me my broadband contract was coming to an end and did I want to renew because it would be cheaper. My current 24 month contract doesn'...
Show results in replies (1)
  • @CanardNoir  Knowing that the BT Retentions call centre operates out of Stevenage with that lo...

BT WIFI Booster 60% off

by Rheinler in BT Devices
‎27-05-2026 11h05
‎27-05-2026 11h05
I received an email which I looked as if it  had come from BT asking me to fill in a survey and I would receive a 60% discount for a BT WIFi booster I filled it in and only after completing did ...
Show results in replies (1)
  • Hi @Rheinler  Welcome to the community. I do agree that this sounds suspicious. I know you...

Cannot Access MyBT for Bill Access

by russellj65 in Bills & Packages
‎11-05-2026 9h01
‎11-05-2026 9h01
I understand from the pages of posts there is an issue with MyBT and Bill access. My account is currently shown as 'inactive'. Please can you send a Paper Bill to me or email me my latest bill as I...
Show results in replies (1)
  • you can also try billing using message now and see if they can help you https://www.bt.com/help/co...

Contact us: how to speak to a real person

by FiftyOner in BT Devices
‎22-08-2024 8h00
1 Kudo
‎22-08-2024 8h00
1 Kudo
When I ring the contact number ie 0800 800 150 or 03301234 150  I am given a number of options. Which do I select in order to speak to a real person ????I keep being referred back to the website...
Show results in replies (1)
  • Thanks for that Jade. HELP sent me down another rabbit hole ... but silver lining, a fault was disc...

Landline charge if changing to Full Fibre

by AnotherStephen in Bills & Packages
‎14-05-2026 20h27
‎14-05-2026 20h27
Hi. I recently started a 24 month contract for BT Fibre 1 Broadband (with Digital Voice). My home still has a copper connection. The next monthly bill (estimate) shows 2 items - Broadband Package:£...
Show results in replies (1)
  • If you have a landline phone you are charged for the landline and call package. This is becaus...

Impossible to 'verify' account

by Pamelacf in General email queries
‎29-03-2026 13h33
‎29-03-2026 13h33
I have several BT email addresses which I have had for years without any issues regarding access.   Now I am constantly asked to verify my identity by having a text sent to another of th...
Show results in replies (1)
  • Log onto your MyBT and then go to Your Details then in Your Profile scroll down to Two Step Authent...
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