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Retention team

by thomas_h in Bills & Packages
‎08-05-2026 17h30
‎08-05-2026 17h30
Hi, If your retention team can offer a deal to try to make me stay that beats what deals I can get with other providers, why not offer the same deal on your website in the renewal section of the acc...
Show results in replies (1)
  • ...ot an airport so no need to announce your departure 

Time to go

by WSH in The Lounge
‎11-08-2025 14h36
‎11-08-2025 14h36
Well, I finally got tired of BT milking us long term customers so I’m scheduled to switch to Sky next week.  I might be back in a couple of years.  (That’s if Sky are as greedy as BT. ...
Show results in replies (1)
  • This is a Customer to Customer Help Forum. It’s not an Airport so there’s no need to announce y...

Feeling Misled and Lied to? You are not alone.!

by CliffPitt in Bills & Packages
‎18-02-2026 12h31
‎18-02-2026 12h31
After many outright lies by BT staff, rudeness, outright arrogance, cancelled new contracts, coercion and money lost resulting in many hours on the phone to sales staff and the retention line staff, ...
Show results in replies (2)
  • This is not an airport so no need to announce your departure  For the record BT has 25 m...
  • The grass isn't always greener, plenty of stories of that from other companies too If you're think...

lose tv with own router?

by blueingreen79 in Archive Staging
‎25-04-2021 17h38
‎25-04-2021 17h38
I want to use my own Router with my bt fttp connection I have a number of NOW TV sky channels on my package if I switch away from the BT smart hub2 to my own Apple airport extreme am I at risk of l...
Show results in replies (2)
  • was looking good looking good I have slept in my airport extreme and have Wi-Fi and Internet c...
  • turns out one of my switches was blocking multicast traffic all working now 🙂

The Last Post

by Anonymous in The Lounge
‎04-12-2024 10h26
‎04-12-2024 10h26
Having literally just received my final bill, my BT ties are now fully severed. So this will be my last post, well at least until 2026! So long & thanks for all the fish...
Show results in replies (1)
  • This is a Customer to Customer Help Forum. Not an Airport, so you don’t need to announce your D...

smart hub 2 guest network

by blueingreen79 in Archive Staging
‎02-05-2021 10h35
‎02-05-2021 10h35
I have a smarthub2 with my fttp connection and I want to setup a fully isolated password protected guest wifi network videos suggest I di this from there bt app but I have no tab for guest network so...
Show results in replies (2)
  • I thought that could have been the answer I have an apple AirPort Extreme that will do exactly w...
  • in the end I have connected the wan port of my airport extreme to one of the ethernet ports on t...

Full fibre issue

by Pagalot in Archive Staging
‎10-03-2021 22h29
‎10-03-2021 22h29
I had full fibre 150 installed on Monday, BT has still not sent a router, I have an airport Extreme router, no matter what settings I try nothing works, my line is activated, spoke to support 6 t...
Show results in replies (1)
  • What are you connection the airport to, the telephone socket or a unit on the wall?

Replacing BT Smart Hub 2

by Reluctant_Customer in Archive Staging
‎09-12-2020 12h29
‎09-12-2020 12h29
...odem, plug that into one of my AirPort Extremes, then take 3 ethernet cables out of that Extreme into the other rooms where I would have 3 other AirPort Extremes, creating an extended wifi network.&n...

Contact bt

by Earle in Archive Staging
‎03-08-2020 18h26
‎03-08-2020 18h26
I am on lock down on Trinidad, airport still closed. I am unable to phone bt from abroad, how can I contact bt online. I have been trying for the past hour.

New features

by Kimbrich6 in EE TV & YouView
‎15-08-2022 14h05
‎15-08-2022 14h05
Any news yet on the new features to be announced? Delaying subscribing until I know what they are. Sky Q sub due to end soon.
Show results in replies (1)
  • Sorry guys - I'm now out of office, heading to the airport shortly for 2 weeks holiday. I'm going t...
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