A Qube engineer mainly deal with external faults, but also do come into your property if the fault is found to be your end.
A Tech engineer is mainly a engineer that is for inhouse issues they also take notes of how your setup is connected together i.e. master wall socket to router then router out to devices and to see if there is any split joins in solid connections. Basically to try fault at consumer end.
As a person who was a Civil Engineer for the sister company a few years back, hand on heart wanted to get this issue resolved. But since Jan this year like i said in the initial description what has been done so fare including the visit i had this week that couldn't solve the issue and was told they didn't have the correct equipment and another engineer was book for this Monday coming. That's 9 Engineers to many and 5 month to long to resolve a issue that I've still had to pay full price for.
Edited sorry the Qube Engineers is more the fancy term for the field side of the company they are both technically the same type of engineer just more of a title and are trained in different fields of the job.
