Can anyone translate BT speak?

[WSH]

I accept your point but you’ll find that all the major ISPs have community forums where people with experience, such as retired trade, offer their time to help out others less knowledgeable.

BT is not unusual in that and, speaking as someone with a background in IT support who posts on a number of forums, I would add that the level of technical know-how shared on this forum is second to none.

[Kodikid]

If you want BT support for your problem ring BT.

If you want a expert independent perspective or advice from non experts who might have had the same experience then you've come to the right place. 

Disrespectful comments about those trying to help more or less sums you up not BT.

PS

Re saving £25

Be careful what you wish for as the grass isn't always greener. 

[pddco]

@Lila  Just a thought. If your BT contract is up for renewal you may find, depending on where you live, that you can’t renew with BT without a free upgrade  to a faster Fibre to the Premises connection and Digital voice. On the plus side this may potentially sort out those irritating “network “ issues. 

[Lila]

No disrespectful comments about volunteers here.
If it uses Openreach, it's the same company I will be dealing with - at half the price - so I might as well save money for the same hassle. The CS at BT has been appalling.

[Lila]

No fast fibre here - they could only offer a downgrade to get rid of the Halo benefits that they now admit I can't use (unbreakable home connection). I gave them every chance but when it constantly goes down and they offer no help I don't see the point of paying for their alleged expertise.

[pddco]

@Lila Apologies if it you’ve already done this and I’m stating the obvious. But when the WiFi is down have you tried physically plugging in your laptop or whatever to a port on the hub and checking all is okay then? May be worth having the laptop plugged in for a few days so that when the WiFi is down you can immediately check whether or not the broadband is still working. If you see what I mean. 

[Lila]

Well I have to have the phne plugged in due to the dreaded digital voice and that doesn't work, neither does the CCTV camera. But thank you for the suggestion. 

[pddco]

Ahh, okay. If Digital Voice is not working or the wired CCTV then - with the hub being changed -  it confirms an intermittent network issue. Unfortunately it’s a  downside of having DV in that for Fibre and Copper Broadband you can no longer check for a crackling noisy line which may have been causing the issue. 

[pddco]

@Lila Sorry, where I said “Fibre and Copper Broadband” I was referring to the broadband connection you’ve got, FTTC, Fibre to the Cabinet ( with last bit from the cabinet being copper upto and into the house).  

Must say I too have got Digital Voice, and find it works very well. You’ll find that other ISPs offering phone services will have their own version of  Voice Over  IP service ( of which BT’s version is called Digital Voice) So you’ll still be plugging your phone into the router / hub just as you do now. 

[Lila]

and yet according to BT when I call to report a fault, there are no issues! This is why I dispair of BT customer service. I am sure someone on here will now defend them and say that the person who answers a call is not an expert but that's not really the point: if you call for help, they should help.