Can anyone translate BT speak?

[Lila]

Yes, I know thanks. Unfortunately have had to suffer with DV for a year now. When I pointed out that I now had no access to a phone for an emergency in the case of a power cut, the expert said all landlines needed electricity to work...? Oh dear! Of, course the internet goes down so much anyway, any power cuts are now irrelevant. 

[pddco]

That’s the trouble with intermittent faults like yours. I mean, it worked for 12hours and then it didn’t. And now it does. Appreciate it’s very frustrating. BT have at least got an engineer out who changed the hub. One hopes that somewhere Openreach are involved and may be planning a fix. But unfortunately it seems you’re going to need to be persistent and chase them (BT).  Personally I think it may be better to stay with BT until the fault is cleared while there’s a history on their systems. And you may be able to push for some redress perhaps?

[Lila]

Openreach have already come out for my neighbour this week and say there is nothing they can do due to the copper line. 

The retention team called me and mysteriously the best £44 per month they could offer me before I switched has now morphed down to £25 ish. What a joke! Overpaid so much and such bad treament from them.

They have now escalated this to the Openreach team (again). It seems my constant texts to the bot triggered a human call to book Openreach.