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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎06-11-2024 11h54

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Message 1 of 2

Re: Disconnected by accident

if you go to help at top of this page and then report a fault - you need to report a phone fault (provided you don't have digital voice) not a broadband fault   get phone fixed and that will fix broadband



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dodbeeman1
Beginner

on ‎06-11-2024 10h57

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Message 2 of 2

Disconnected by accident

Hello . On Wednesday 30th October there was work carried on on the underground phone lines out side my house on the A96 and on my pole.

Coincidentally I now have no phone or broadband connection at all since then.

I cant get through to customer services and the bot you use by text never comes back to you after 30 minutes.

I cant get hold of Open reach either.

The online message button doesn't work.

Any suggestions on how to get hold of anyone?

Ive been a BT customer for well over 20 years and never seen such a shambles.

 

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