I don't want a landline voice service

[nigelwg1]

BT seems to be struggling to switch of PSTN for me, which doesn't bode well for the end of that service!

They sent me a mass mailing last week reminding me that my broadband is coming up for renewal and suggesting their Fibre 2 deal with 3 months free.  Great.  I couldn't find this in deals in my BT, so I called them.  No problem setting up the deal for renewal, but what call package would I like?  I explained the phone is not plugged in any more and I only wanted broadband data and neither analogue phone or digital voice.  I blew their mind demonstrating I knew this was called SOGEA.

But they couldn't cancel the landline voice bit of the package and have referred it to a third party where it looks as if they will have to somehow cancel my service entirely and reprovision it as broadband only.

So how do we reckon they're going to achieve switch off in 2027?

[imjolly]

You currently have a broadband and phone contract and now need to start a new broadband only contract and this should not be a problem. If problem with CS then phone mentions team 08007831401

[gg30340]

It sounds like the package they were offering was a package that included a landline and that is why they could not offer you Broadband only on that package. It would be a different package if it did not include the landline.

They no doubt could have sold you a Broadband only (no landline) package but it may not have been for the same price as the Broadband and Phone Package you were hoping to get. It would not have been a renewal because you were wanting to change your current package to a different package ie Broadband only.

[iniltous]

You seem to be confusing what your service provider, BT can do as far as the billing arrangements for their customers, and what Openreach will be doing , these are functionally separate…..as it stands , Jan 2027 there will be no PSTN telephony even  if CP’s haven’t sorted out their customers , any confusion with that , would not change OR’s plans .

The process to remove telephony from customers that  don’t want it , either using the switch to DV as a convenient point to get rid entirely of the telephony service or simply at any point the customer wants to get rid seems problematic and is almost certainly a hangover from the legacy computer systems that need an existing phone service to add a broadband service to

….FWIW , some customers are offered the option to drop telephony when advised of the DV migration, so there must be ways and means ….ceasing your bundle of two services (in an administrative way not physically ) and re-providing you ‘in data’ as a broadband only customer seems to be the work around, seems overly complicated though potentially giving you a new account number , contract date , 

[nigelwg1 · Accepted solution]

Here’s the update after another session on the phone.  BT CS decided the easiest thing to do was to cease me as a BT customer altogether and “take over” my own line as a new EE customer.  I’ve not got the fibre 2 deal I was expecting, but at least the voice bit is going and I’m saving £3 per month they were going to charge for call package.

It was dealt with by the “value team” and I was put through to them by BT CS.  Apparently I can keep my hub 2.