IPC6023 Error / Constant Line Dropouts (Historical Fault)

[Buster_2026]

Hello, we are experiencing a severe, ongoing broadband fault at our property.  Our internet connection drops 20+ times a day in this hot weather - and, while not as often in standard temperatures, nonetheless drops daily.  As a result, our TV box constantly loses its multicast stream and shows the IPC6023 error.

Context of the fault:

• This has been an issue ever since our contract started last year (April 2025)

• During our initial setup, the Openreach engineer had to re-establish a line to our property, and the connection has never been fully stable since.

• The dropouts are significantly worse in hot weather, which strongly suggests a physical fault, expansion, or degradation on the external network line or street cabinet.

• BT previously sent a replacement hub which made no difference (it only ever shows one bar), proving this is not an equipment fault inside the home.   We also had a bad customer experience when returning the original hub.

Because this is a persistent historical fault related to the external Openreach line established during our initial setup, we need a moderator to step in, run a line test, and arrange for an engineer to properly investigate and repair the incoming connection at no cost to us.

We have tried to raise via direct X / Twitter message but received an automated reply.

Does anyone know how we can progress this issue, please?

[garybs29]

What a demanding post.

Nobody here has account access you'll have to call in. FWIW if the line is at fault there'd be no cost to you anyway

[gg30340]

Just so that you are aware, this is a customer to customer forum. While previous moderators may have been able to run tests and access accounts this is no longer the case also the forum is not a short cut to have problems rectified, you would still need to raise a fault with BT Customer Services if any of the help and advice from forum members does not resolve your problem.

Just to clarify, what broadband/type package do you have?

You have stated "During our initial setup, the Openreach engineer had to re-establish a line to our property, and the connection has never been fully stable since".

Did you have broadband before this problem started?

Why did the engineer have to "re-establish" a line to your property?

You said since doing that "the connection has never been fully stable since". Was it stable before that.

Other than the hub being replaced has anything else been checked or replaced such as the master socket, extension sockets checked/disconnected etc?