NAD Restriction on My Address – Neighbours Have FTTP and Copper, But I’m Blocked?

[theuser1001]

Hi all,

I’ve just moved into a house on a private estate and I’m hitting a wall trying to get any kind of broadband set up. Hoping someone from BT or Openreach can help or explain what’s going on.

The estate was built around 8 years ago and finished about 5 years ago. The developer originally chose an alternative network provider  but hardly anyone joined them because the prices were high, service was unreliable, and support was terrible. Eventually, that provider went bust and shut down.

Despite that, Openreach infrastructure has been present nearby the whole time  there’s a pole and duct network at the entrance to the estate that feeds local businesses like a petrol station, car showroom, and a nursery. So it’s not like the area is isolated.

Here’s where it gets strange:

Some neighbours on my street are fully connected to Openreach and can get FTTP and copper services — confirmed on the BT Wholesale checker. One of them apparently worked with BT Local Business a few years ago, got a site survey done, and Openreach installed a pole and pulled cables through existing ducts. Multiple properties on the street now show service availability.

But not mine.

When I check my UPRN on the checker, it shows no products available at all and it’s mapped to the wrong exchange entirely (much further away than the one serving the rest of the street). I’ve been told by other residents that my address likely has a NAD (Non-Addressable) restriction placed on it possibly from years ago when someone tried to place orders repeatedly before infrastructure was fully in place.

To make it worse, a neighbour showed me a screenshot from years back, and apparently my address did show as serviceable back then. So it seems like something was changed manually in the system, and now my property’s been cut off from anything.

I’ve spoken to multiple ISPs BT, Vodafone, Sky and none of them can place an order. They just say no services are available, and the most they can offer is a “register your interest” form for FTTP.

Openreach’s ducts and pole are literally 15 feet from my door. Engineers have told previous residents that a connection should be possible. The neighbouring properties are all serviceable  some with FTTP, some still on copper. But mine is just blocked entirely.

How do I fix this?

• Can BT or Openreach remove the NAD restriction?
• Is there a way to request a proper review or survey?
• Can my UPRN be reassigned to the correct infrastructure?

Thanks!

[iniltous]

BT have no more or less influence on where and when Openreach deploys FTTP than any other ISP , in general terms though , if a developer locked out Openreach at the outset and decided to do a sweetheart deal with another network provider , the chances of a retro fitted Openreach underground FTTP network are slim , the ducts and boxes provided for the Alt Net are not available for others to use , unlike the access to Openreach ducts etc under PIA  , what’s more if OR did provide their own ducts etc  now , assuming the roads and footpaths are adopted by the local authority , the civils work woukd probably at great  expense  ,any  any infrastructure immediately becomes  available for Alt Nets to use , so it’s a pretty poor commercial proposition.

You can get areas like this , where the properties on the outer edges of the development that has no OR infrastructure, individual properties can be ‘hit’ from poles that are not within the development itself , but if the surrounding properties that are not part of this development are served underground then adding a new pole or two isn’t going to be considered .

You understanding of NAD isn’t accurate, it’s a BTw addressing reference, similar in a way to UPRN .
As you are not a BT customer, BT are not going to be interested in sorting out any addressing issues , if you have tried and failed to raise an order , that pretty much it .

You ask , can you request a review or survey ?  , well , sort of

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

This formwize has a section along the lines of ‘my neighbours can get FTTP , but I can’t’  , this should get OR to do a desk based survey to see if any existing network can be used even if the main body if the development has no OR infrastructure , but this more normally used to correct addressing errors ( which is what you suspect your issue is ) ,