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Message 11 of 13

Re: Technical help needed - unclear if upstream or downstream of me

Hi there and thanks for the response. Apologies for not spotting there was a separate sub forum for ADSL.

 

FTTP mode is on, should I assume this should be set to off? 

I'm not using any Ethernet ports on the Hub. The only time Ethernet has been connected was to get my Sonos setup up and running, but that now runs over wifi on static IPs. 

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Message 12 of 13

Re: Technical help needed - unclear if upstream or downstream of me

as adsl if you go to hub manager then advanced setting then technical log information is FTTP mode switch off.  are you using ethernet port 4 on hub?



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Message 13 of 13

Technical help needed - unclear if upstream or downstream of me

Hi guys. At my wits' end, I really hope someone here can help. 

 

This location has no fibre capacity in the cab so I opened a new ADSL line with BT about 2 months ago. I've been experiencing slow speeds and drop-outs intermittently ever since, usually with the line slowing from max 18-19mbps down to 0.2-0.5mbps. Sometimes this leads to the connection restarting and flashing pink, then orange and eventually blue - other times bandwidth just becomes unusably slow for a while before recovering. This affects everything from using VPN to WFH to watching TV in the evening.

I rang BT when this began whose guides told me they couldn't even see the router, which was an older model of Smart Hub (for some reason) and would send an engineer to have a look. He duly arrived and replaced the router with a Smart Hub 2, and told me this should sort it. It did not.

I told BT, who then instructed Openreach engineer #1 to come round. He tested the line, told me everything seemed fine to him, and replaced the DSL filter on the wall socket with a newer faceplate then off he went. No change.

I told BT, who then sent a second engineer, who had a more thorough look and saw the cable connecting me to the cab appeared to be an old one and was hanging off the side of the building. He mentioned it was actually an interior cable, not an external one, and told me it would need replacing. This would be what was causing my drop-outs, I was told.

I told BT, who sent Openreach back again. Engineer #2, following a fair amount of negotiation between myself and the landlord/building owner, gained permission to replace this cable with a new internal run. This should solve the problem, I was told. It did not.

I told BT, who have since escalated it with Openreach and sent a senior engineer and patch lead round yesterday to do a more thorough check. This time they found some loose wiring in the electrical cabinet in the porch of the building and said this could be causing the problem. They crimped them on tightly and told me to monitor the problem. I hoped the problem would go away. It did not.

As of this morning I'm waiting for them to come back and have a further look upstream between the building and the cab / exchange, but I'm trying to eliminate all possibilities along the way. I've become quite familiar with the router logs over the last few weeks. What I've been seeing most frequently are WAN issues suggesting Openreach carrier issues:

12:18:4905 Feb. WAN connection WAN3_INTERNET_ATM_0_38 disconnected.[ERROR_NO_CARRIER]
12:18:4705 Feb. DSL Link Down: duration was 119 seconds
12:17:0005 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:16:5905 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:16:5605 Feb. DSL Link Up: Down Rate=22802kbps
12:16:5505 Feb. WAN Sensing Auto sensing Complete
12:16:5505 Feb. WAN Sensing Auto sensing Running
12:16:5405 Feb. WAN Sensing Auto sensing Complete
12:16:5405 Feb. WAN IPv6 Global unicast prefix / length: 2a00:23c4:4b93:7600::/56
12:16:5405 Feb. WAN IPv6 Global unicast address allocated: 2a00:23c4:4b93:7600::1/64
12:16:5405 Feb. WAN DHCPv6 events: BOUND
12:16:5405 Feb. WAN Sensing Auto sensing Running
12:16:5405 Feb. Success - secondary DNS servers
12:16:5405 Feb. Success - primary DNS servers
12:16:5405 Feb. WAN connection WAN3_INTERNET_ATM_0_38 connected
12:16:5305 Feb. WAN DHCPv6 events: INIT
12:16:4805 Feb. WAN Auto-sensing detected port DSL WAN
12:16:4805 Feb. WAN Auto-sensing detected port DSL WAN
12:14:2005 Feb. WAN Sensing Auto sensing Complete
12:14:2005 Feb. WAN Sensing Auto sensing Running
12:14:1905 Feb. WAN Sensing Auto sensing Complete
12:14:1905 Feb. WAN Sensing Auto sensing Running
12:14:1905 Feb. WAN connection WAN3_INTERNET_ATM_0_38 disconnected.[ERROR_NO_CARRIER]
12:14:1705 Feb. DSL Link Down: duration was 240 seconds
12:10:3105 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:10:3005 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:10:2805 Feb. WAN Sensing Auto sensing Complete
12:10:2605 Feb. WAN Sensing Auto sensing Running
12:10:2505 Feb. DSL Link Up: Down Rate=22798kbps
12:10:2405 Feb. WAN IPv6 Global unicast prefix / length: 2a00:23c4:4b93:7600::/56
12:10:2405 Feb. WAN IPv6 Global unicast address allocated: 2a00:23c4:4b93:7600::1/64
12:10:2405 Feb. WAN DHCPv6 events: BOUND
12:10:2405 Feb. WAN DHCPv6 events: INIT
12:10:2305 Feb. WAN Sensing Auto sensing Complete
12:10:2305 Feb. WAN Sensing Auto sensing Running
12:10:2305 Feb. Success - secondary DNS servers
12:10:2305 Feb. Success - primary DNS servers
12:10:2305 Feb. WAN connection WAN3_INTERNET_ATM_0_38 connected
12:10:1805 Feb. WAN Auto-sensing detected port DSL WAN
12:10:1705 Feb. WAN Auto-sensing detected port DSL WAN
12:08:1005 Feb. WAN Sensing Auto sensing Complete
12:08:1005 Feb. WAN Sensing Auto sensing Running
12:08:0905 Feb. WAN Sensing Auto sensing Complete
12:08:0805 Feb. WAN Sensing Auto sensing Running
12:08:0805 Feb. WAN connection WAN3_INTERNET_ATM_0_38 disconnected.[ERROR_NO_CARRIER]
12:08:0705 Feb. DSL Link Down: duration was 2232 seconds
11:31:1505 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
11:31:1305 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
11:31:1105 Feb. WAN Sensing Auto sensing Complete
11:31:0805 Feb. WAN Sensing Auto sensing Running
11:31:0705 Feb. WAN IPv6 Global unicast prefix / length: 2a00:23c4:4b93:7600::/56
11:31:0705 Feb. WAN IPv6 Global unicast address allocated: 2a00:23c4:4b93:7600::1/64
11:31:0705 Feb. WAN DHCPv6 events: BOUND
11:31:0605 Feb. WAN DHCPv6 events: INIT
11:31:0605 Feb. WAN Sensing Auto sensing Complete
11:31:0605 Feb. WAN Sensing Auto sensing Running
11:31:0605 Feb. Success - secondary DNS servers
11:31:0605 Feb. Success - primary DNS servers
11:31:0605 Feb. WAN connection WAN3_INTERNET_ATM_0_38 connected
11:31:0305 Feb. DSL Link Up: Down Rate=22873kbps
11:30:5505 Feb. WAN Auto-sensing detected port DSL WAN
11:30:5505 Feb. WAN Auto-sensing detected port DSL WAN
11:28:5305 Feb. WAN Sensing Auto sensing Complete
11:28:5205 Feb. WAN Sensing Auto sensing Running
11:28:5105 Feb. WAN Sensing Auto sensing Complete
11:28:5105 Feb. WAN Sensing Auto sensing Running
11:28:5005 Feb. WAN connection WAN3_INTERNET_ATM_0_38 disconnected.[ERROR_NO_CARRIER]
11:28:4905 Feb. DSL Link Down: duration was 3207 seconds

 

Some other forum threads I found elsewhere suggested this can be due to power supply issues to the exchange/cab causing flakey QoS on the line. I put this to them yesterday, but they said it wouldn't be the case.

What's odd though is, this morning when it dropped out most recently, I am no longer seeing these errors in the log. The router was flashing orange for a good 25 minutes from 8.30-8.55 this morning, the broadband not available, but I couldn't immediately see evidence of any errors in the log. 

Nonetheless, would someone here be kind enough to take a look at them, and let me know what I need to show (given there's a lot of it, I haven't pasted in everything yet)?

Thanks so much. This is so stressful 😞 

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