Latest email from BT -How fast is your Broadband?

[BobH2]

I have contacted BTon numerous occasions re this subject.

I am prompted to respond to your latest  email as follows.

1.We have lived here for 10 years. Our Broadband service (wired)  has always been poor.

2.Despite the relatively recent EE Hybrid 4G assistance, which is always on the poorest signal,  the download speed is generally 6Mbits/s. which is no better than the unassisted service.

3.Upload speed has never been greater than 0.4Mbits/s and is more generally 0.3Mbits/s. This severely affects my 4G security camera, which requires a minimum upload speed of 1Mbit/s.

4.What earthly use is your guaranteed  minimum upload speed of 0Mbits/s?

5.How can changing over to your new Mobile policy improve matters when the 4G signal is so poor?

6.How do you plan to remedy these problems when you have no plans for fibre optics in this area?

Do ever intend to address this problem and, if so, when?

[Manatarms84]

This is a public customer to customer forum with no connection to your BT account.  Whilst there are moderators on here they do not have account access.

If you are in email communication with someone at BT then I would respond to them.  If this has been a more generic email received such as promotional materials - I would suggest contacting BT by phone and someone could address your points.

However - at the speeds you are stating this sounds like full copper and if there is no part or full fibre in your area - without a 4G signal of better speeds then there is not a lot that will be able to be done until Openreach (Who owns the line) installs part or full fibre broadband - this is not something BT as a broadband provider have any control over - you can check the status of any Openreach build plans here: Fibre broadband availability checker | Openreach

[iniltous]

Without actually posting the communication you have received it’s impossible to know what has been offered and what your irritation is about …, it seems you are confused about what the optional 4G mobile addition to landline broadband provides , it’s a back up to takeover if the landline broadband fails, it’s not an aggregation device to add mobile and landline services together to improve speed , if you have poor mobile ‘signal’ then it would be a little nonsensical to take this optional addition.
If you received some automated marketing information for services that will be of no benefit to you , why post about it here , much simpler to simply ignore it .
As far as your general complaint about poor speeds , BT are not a network provider , and there are dozens of them including Openreach (the one BT exclusively use ) , BT Consumer have no influence where any network provider chose to ‘upgrade’ complaining here about a lack if coverage is pointless.

[BobH2 · Accepted solution]

I take it all back.

having spoken to BT and discussed the issues at length, I have opted to try the BT Mobile service. 

As a matter of interest I disconnected the Broadband at the wall socket and ran Ookla. ( Can't understand why I did'nt do this ages ago - maybe it's old age.........🙄)

With the 4G hybrid: 29Mbits/s download , around 5x faster ,and 3.5Mbits upload, around 10x faster.

This would only kick in if the Broadband failed - ie broke down, so I misinterpreted the situation.

I am eagerly awaiting the arrival of the 4G router maybe tomorrow.

It will be considerably cheaper to run than the Broadband......... so 😁