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Norton Password

I have the Password Vault set up and so far have no problems in entering  it. I also have several passwords set up within the vault, but when I try to enter a particular app and click on the Norton logo, I seem to always get the message 'no log ins found'. I am certain that the log ins are there, and have checked and re-checked. Maybe I've not entered them correctly, I don't know. Can somebody possibly help me with this? Thankyou...

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