Where are the Community Presentations on Digital Voice migration from BT

[Freddo-the-Frog]

I am Publicity Officer for a local U3A with 650 members (an organisation for older people) many of who live in isolated areas. Some use personal Alerts and Alarms which will only work with a copper landline.I would like someone from BT to come along to give a presentation and answer questions and concerns over the change to Digital Voice - which I imagine a responsible organisation would have in place.

I have searched the website without sucess.

[imjolly]

this is a customer help customer community forum and your post does not go to BT

however follow the recent announcement that the DV roll-out has been paused and meeting would be pointless until the problems are addressed

https://newsroom.bt.com/were-pausing-our-digital-voice-plans-for-consumers-while-we-work-on-a-more-r...

[jac_95 · Accepted solution]

The change to close the PSTN network is an industry wide change being done by Openreach. BT Consumer is a communication provider that needs to make this change to VoIP based off this industry wide change. 

All Industry related info is available at: https://www.openreach.com/upgrading-the-UK-to-digital-phone-lines/industry

Openreach and communication providers are working with various organisation, bodies, industries and manufactures  including healthcare and telecare.

The announcement from BT Consumer, https://newsroom.bt.com/were-pausing-our-digital-voice-plans-for-consumers-while-we-work-on-a-more-r... just relates to BT Consumer's unit and their own mass migration process. BT Consumer were ahead in the move to VoIP but have paused the mass migrations while they improve the process. Other Communication Providers are continuing on with their own migration to VoIP.

It would be a good time for individuals to contact their services/providers of equipment that  uses the landline today to make sure they are ready for when BT Consumer restart the mandatory migrations to VoIP.