<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I had a BT TV package that was actually used by my wife (serious illness) Unfortunately Covid-19 visited, I survived. The package had another year to run but the Options Team waived the cancellation fees.