<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I don't believe that can possibly be the case, it completely defeats the object of a factory reset. I will see what happens with my hub when I get chance to try it.
As I suspected, BT engineer talking complete tosh, factory reset does exactly what it says on the tin and restores admin and wifi passwords to the factory settings printed on the hub label.
