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dwarwick87
Beginner

on ‎29-06-2020 20h01

1,008 Views
Message 1 of 4

Account issue

Hello

I have BT broadband and have done for a while now. I noticed a message saying my special offer is coming to an end soon so clicked on my account to view personalised deals.. when I click it, it is showing as “sorry unable to view deals as you must be a broadband customer” which I am? Very confused right now? 

help!

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-06-2020 20h04

1,007 Views
Message 2 of 4

Re: Account issue

phone the options team who are dealing with renewals and see what new deal you can negotiate 0800800030



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dwarwick87
Beginner

on ‎29-06-2020 20h21

995 Views
Message 3 of 4

Re: Account issue

Every piece of online information is telling not to call though due to shortness of staff for COVID purposes? Are they still available 

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-Richie-
Guru

on ‎29-06-2020 20h44

983 Views
Message 4 of 4

Re: Account issue

@dwarwick87wrote:

Every piece of online information is telling not to call though due to shortness of staff for COVID purposes? Are they still available 

It might take a bit longer to get through but they will help you, once you have the discount sorted, speak with the billing team to look at your BT ID issues or start with billing then go to the Loyalty team for a discount.

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