I received the "free" advance phone in readiness for cutover to digital voice. I was expecting it to have the Alexa button, but instead it has a button with what looks like a red shield on it. It does appear to be a digital voice phone, and came with a guide for registering it with the hub. Is this an early model perhaps? I was a bit disappointed not to get the Alexa function.
Did you get the Alexa phone in the end?
We had the 'wrong' one sent as well and have just been on chat and told that another one with Alexa is being sent out... so fingers crossed.