Amazon Echo does not connect to Wifi

[JohanR]

Apologies for the question, but I am quite lost. I am just trying to setup two Amazon Echo 4th gen's but neither will connect to the WiFi. 

We have a BT Halo setup at home, with the latest BT Smart Hub 2. The hub is located in the living room, as is the Echo (within 8 feet) We have several other devices connected to the WiFi albeit no Amazon Echo yet. 

I have tried the manual setup option as well that Alexa has prompted but no result. 

If there is a good instruction on how to overcome this issue please let me know. 

[imjolly]

are you using the Alexa app on your phone to connect?

I have numerous Echo devices connected to my SH2 without any problems

[JohanR]

Thanks for the reply - yes, it is the Alexa app I am using on the phone but no result sofar...

[imjolly · Accepted solution]

when using the app does it 'see' your hub SSID?

[JohanR]

When I am in the app and try to connect, I can choose my SSID from the list. I choose it, it tries to connect for a few minutes then gives up unfortunately. 

I know the feeling, but would have expected a bit more effort from a smart device.

[imjolly]

presumably when app tries to connect to hub SSID it asks for the wifi password?

[JohanR]

No, the usual order is:

• I enter setup mode on Echo (orange light)
• I choose add device in the app and click on th ID for the echo
• I attempt to connect to Wifi and can choose my SSID from the list
• It tries for a couple of minutes and no result (exits set-up mode)

[JohanR]

Okay, a factory reset of the Amazon Echo did the trick. All is now connected. Thanks for the help.