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Message 1 of 8

Amazon Echo does not connect to Wifi

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Apologies for the question, but I am quite lost. I am just trying to setup two Amazon Echo 4th gen's but neither will connect to the WiFi. 

We have a BT Halo setup at home, with the latest BT Smart Hub 2. The hub is located in the living room, as is the Echo (within 8 feet) We have several other devices connected to the WiFi albeit no Amazon Echo yet. 

I have tried the manual setup option as well that Alexa has prompted but no result. 

If there is a good instruction on how to overcome this issue please let me know. 

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Message 2 of 8

Re: Amazon Echo does not connect to Wifi

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are you using the Alexa app on your phone to connect?

I have numerous Echo devices connected to my SH2 without any problems



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Message 3 of 8

Re: Amazon Echo does not connect to Wifi

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Thanks for the reply - yes, it is the Alexa app I am using on the phone but no result sofar...

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Message 4 of 8

Re: Amazon Echo does not connect to Wifi

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when using the app does it 'see' your hub SSID?



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Message 5 of 8

Re: Amazon Echo does not connect to Wifi

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When I am in the app and try to connect, I can choose my SSID from the list. I choose it, it tries to connect for a few minutes then gives up unfortunately. 

I know the feeling, but would have expected a bit more effort from a smart device.

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Message 6 of 8

Re: Amazon Echo does not connect to Wifi

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presumably when app tries to connect to hub SSID it asks for the wifi password?



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Message 7 of 8

Re: Amazon Echo does not connect to Wifi

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No, the usual order is:

  • I enter setup mode on Echo (orange light)
  • I choose add device in the app and click on th ID for the echo
  • I attempt to connect to Wifi and can choose my SSID from the list
  • It tries for a couple of minutes and no result (exits set-up mode)

 

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Message 8 of 8

Re: Amazon Echo does not connect to Wifi

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Okay, a factory reset of the Amazon Echo did the trick. All is now connected. Thanks for the help.

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