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Stuart1952
Beginner

on ‎24-05-2021 13h06

909 Views
Message 1 of 3

Analogue line STOP dispute

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I have three schools that lost their analogue lines (and hence Broadband service).

My new ISP tried to place the order in good time but said there was an existing STOP on the line(s) .

The old ISP said they hadn't put the stop on and it was up to the new ISP to sort it out.

My new ISP said they couldn't do anything until the STOP was removed by the old ISP.

Inevitably we lost the service, which caused safeguarding issues etc. I'm trying to find out where it all went wrong, in order to claim back costs of expediting, 4G backups etc.

Any ideas how I can get that info from Openreach (or whoever)?

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎24-05-2021 13h39

900 Views
Message 2 of 3

Re: Analogue line STOP dispute

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This is a residential forum for BT Retail customers and has no connection to openreach

you need to get your old/new ISP to sort it out



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Stuart1952
Beginner

on ‎24-05-2021 14h47

878 Views
Message 3 of 3

Re: Analogue line STOP dispute

Go to solution

Thank you for your helpful response.

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