App Login Errors id003 and id153

[DarrenDev]

Please send me a DM with the BT ID you're trying to log in with @Dannyboyle 

[Giggity]

Are there still issues with ID153 errors? Trying to get in through Xbox app, bit that's all I get. Have followed all the guides you've previously posted to no resolution?

[DarrenDev]

What type of subscription do you have @Giggity? Are you able to log into www.bt.com/mybt and confirm that your subscription is on your profile?

[Giggity]

@DarrenDev thanks so much for coming back to me. Problem resolved by the online chat team thanks and was my error using my secondary ID not the primary one in error. Sorry for taking up your time