App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

[caelocanth]

Hi All,

I am hoping that someone out there can help.

Whilst watching the BT sport via the app on a Samsung KS7000 TV, the stream is interrupted every 5 mins by a cycle of adverts for Dune, No Time To Die and The Addams Family 2.  It is as if there is a screensaver.

Is it possible to switch this off? It is so frustrating to have to reach for the remote EVERY 5 minutes!

Thanks

Caelocanth

[rowdydowdy]

I have the same issue with my Fire TV.

Any advice BT?

[DarrenDev]

You've mentioned reaching for your remote. Does pressing a button on the remote do something to stop the ads? I can't think what could be happening that would cause ads every 5 minutes - especially with reports of it happening on both Samsung TV and Fire TV.

[rowdydowdy]

Yes pressing back on the device remote causes the ads to stop, but they come back after 5 minutes.

[DarrenDev]

So the ads are appearing over the top of the BT Sport channel, and pressing back causes the ad to stop, but the BT Sport channel continues playing? Or do you also need to start the BT Sport channel again after pressing back?

[rowdydowdy]

Yes the ads are appearing over the top of the BT Sport channel, I can still hear the audio of the channel, and pressing back causes the ad to stop, and yes the BT Sport channel continues playing.

No there is no need to start the BT Sport channel again after pressing back.

[rowdydowdy]

Ahh quick update this doesn't happen on the BT sport channel only the BT App.

[DarrenDev]

Sorry, I thought I understood right up until that last comment.
What do you been by only happening in the BT app? Do you mean BT TV app?

[rowdydowdy]

Yes its the BT TV App.

[DarrenDev]

Ok thanks. One final question - do the ads have branding on them? Is it advertising those movies as being on BT TV? Or some other platform?