I've spoken to someone on the phone and been told that BT would guarantee a download speed of at least 25Mbps or I could claim money back. Frankly I'm less interested in the money than the guaranteed speed.
If there is a problem with your line the problem will still be there if you move to BT.
You would be better to get your current provider to fix the problem then you can decide whether or not to move providers.
As regards the speed guarantee see link
Post the connection stats from your router the information posted does it show any connection
Bear in mind all speeds quoted are connection speeds not download speeds
As you are not a BT RETAIL customer you really need to try your own ISP forum
Reading that link I get the feeling that as usual the sales people will tell you what you want to hear. I note that the speed they guarantee is determined after you sign up, presumably so they can run tests and find out what speed you get then set that as your guaranteed speed instead of having to repair the infrastructure. I suppose it will either stay the same or get better so it might be worth it.
Hi, @RandomUsername27 the speed guarantee isn't determined after you sign up, it's provided to you when you're placing the broadband order.
Thanks
Neil
Thank you, that's encouraging. It's beginning to sound like the clock is ticking for my current broadband reseller.