BT 6000 Monitor not charging

[Andyrwilliams1984]

Hi,

My BT 6000 baby monitor is no longer charging and I was wondering if the monitors can be fixed if they are returned.

Or would I need to buy a new monitor. Also, is this last option possible without having to buy another camera and charger, as they both still work.

Thanks

Andy W

[Keith_Beddoe]

@Andyrwilliams1984 

First try the helpdesk for advice.

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Spares information

Replacement parts are available from the product helpdesk, but please note the battery is sealed and is not user replaceable.

I think you will find that Discomm are the spares agent, do a Google search for them.

Here is an example screen grab from one of their pages.

[Andyrwilliams1984]

Thank you for your prompt reply to my issue.

Do you know how long the warranty is (2 years???)

It was bought for us by a family member. 

Thanks

Andy W

[Keith_Beddoe · Accepted solution]

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@Andyrwilliams1984 wrote:

Thank you for your prompt reply to my issue.

Do you know how long the warranty is (2 years???)

It was bought for us by a family member. 

Thanks

Andy W

---

Sorry, I do not know, I am just a BT customer myself, you could ask the helpdesk.

The user guide says the warranty is two years.

https://www.bt.com/content/dam/bt/help/baby-monitor-user-guides/VBM6000QSgv7ed6.pdf

There is a product help page here https://www.bt.com/help/user-guides/security-products/home-security-products/video-baby-monitor-devi...

[Andyrwilliams1984]

Thank you.