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Ck234
Beginner

on ‎20-05-2021 9h35

1,345 Views
Message 1 of 4

BT 6000 Monitor

Go to solution

Hi,

The usb port in my BT 6000 monitor appears to be damaged and therefore it cannot be charged. Is there a way of repairing this piece of the monitor as everything else works fine.

Thank you

0 Ratings
3 REPLIES 3
RobbieMac
Moderator-Retired

on ‎20-05-2021 9h50

1,340 Views
Message 2 of 4

Re: BT 6000 Monitor

Go to solution

Hi @Ck234 

Welcome to the BT Community and thanks for your post.

I'm sorry to see that the USB port on the monitor is damaged.  Your best bet would be to have a word with product support.  I have included their contact details below:

 

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent:

By phone: 0800 980 8999

 

Cheers,

Robbie

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Ck234
Beginner

on ‎20-05-2021 10h03

1,335 Views
Message 3 of 4

Re: BT 6000 Monitor

Go to solution
Thank you Robbie. The email link is not working for me. Could you please give me their email address and I will email them directly.
Thank you
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RobbieMac
Moderator-Retired

on ‎20-05-2021 10h14

1,328 Views
Message 4 of 4

Re: BT 6000 Monitor

Go to solution
@Ck234 wrote:
Thank you Robbie. The email link is not working for me. Could you please give me their email address and I will email them directly.
Thank you

No problem @Ck234 

Their email address is btvideobaby@bt.com

Please include the following text in your subject line "BT Video Baby Monitor 6000"

All the best,

Robbie