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Message 1 of 5

BT Broadband Halo 1 - signal drops

Hi, I live near to a railway line in London and each time a train goes past it affects my signal. Essentially, my device seems to reboot or I lose the connection. 

Are there any thoughts about what I can do? 

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Message 2 of 5

Re: BT Broadband Halo 1 - signal drops

Is it the hub that drops connection with lights changing from blue or is it your wireless devices dropping connection?



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Message 3 of 5

Re: BT Broadband Halo 1 - signal drops

Hello and thank you. Its my devices that drop. 

Interestingly, on the high street, shops like Boots and carpet right also say their reception is poor. 

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Message 4 of 5

Re: BT Broadband Halo 1 - signal drops

if the hub colour stays blue then not dropping internet so it must be your wireless network you are dropping   have you tried changing the wireless channels?



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Message 5 of 5

Re: BT Broadband Halo 1 - signal drops

Hello again, you suggest changing thd wireless channels...how does one do that. I'm not tech savvy. Thank you. Fiona

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