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LT1
Beginner

on ‎12-10-2021 17h55

1,160 Views
Message 1 of 2

BT Broadband dropping multiple times a day

Hi,
Over the last year or so, my BT Broadband has been dropping multiple times a day, and recently it has gotten worse.  Whilst playing video games online, I tend to get disconnected from the game, and after about 20 seconds, the internet comes back on without any delay.

I have tried the quiet line, but there is no noise on the line.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-10-2021 10h18

1,109 Views
Message 2 of 2

Re: BT Broadband dropping multiple times a day

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

assuming you have FTTC  please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

If you are dropping internet connection and not just wifi to your devices that often then I would expect your connection speed to be suffering as DLM takes action to try and stabilise your connection

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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