BT Business PAC to BT Family SIM

[apexcut]

Hi

I want to move my BT phone number (which is on a BT business account) to my Family SIM package.

Ive been told this is not possible by the 0800 desk?

Im told i must use the new number which is a pain so I am considering leaving BT now.

Is this correct? and if so why would BT not be able to manage their own numbers internally?

Many thanks.

[Keith_Beddoe · Accepted solution]

@apexcut 

You need to ask on the BT Business forum.

https://business.forums.bt.com/

This is the BT Retail forum.

BT Business and BT Residential numbers are not interchangeable, as they are totally separate divisions of the BT Group.