BT Cloud - Browser Access Issues

[TimCurtis]

I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.

I've tried Firefox , Chrome & Edge with the same resulting failure.

This is the error from Edge:-

What is going on?

[CJT80]

@TimCurtis 

May want to have a look here: Re: BT Cloud Won't Start - Page 3 - BT Community

[TimCurtis]

@CJT80 

That thread refers mainly to app issues whereas my issue is with using a browser such as firefox on a Windows 10 PC.

However, I can actually login OK now , it seems to be a very variable problem - mainly in the morning I think. I guess that could suggest the server(s) being overloaded as users power on their devices and start syncing.

I guess I'll start to note down the time of day I have login problems to see if there's a pattern.

[RKM]

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@TimCurtiswrote:

I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.

I've tried Firefox , Chrome & Edge with the same resulting failure.

This is the error from Edge:-

What is going on?

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You'll get that error when the site is inaccessible, because either your internet connection is down or the site itself is down.  I understand that they have been updating server side software recently, which would have taken the site down temporarily.  You might have tried to access it while this was happening.