BT Cloud Error Code UN2

[Mr_Incredible]

Today my BT App on my PC won't login into BT Cloud.  I get a UN2 error and cannot get further.  I can log into my account through a web browser, but the BT Cloud service does not appear in my control panel / account details.  What gives?

Thanks

[RKM]

Same here.  BT Cloud came up with the log-in screen when I rebooted my machine today and won't accept my login details.  I get a message something like "You don't appear to be eligible for BTCloud on that account.", which is strange as I have been using it for years.  Like you, I logged into my BT Account and tried to access the BTCloud we page from there, only to get the UN2 error.

Update @ 14:22: I just checked again, to make sure that I was quoting the "not eligible" message correctly and BTCloud login now seems to work.

[Mr_Incredible · Accepted solution]

Aye, it's working again.   The Web page for the bt cloud was down altogether '404' not found, so suspect the entire system was down.

[Jaycee19]

Lucky you,I wish mine was.