BT Cloud: Error code UN2

[Anonymous]

Given current waiting times, you deserve a medal Sir,

[speedycar53]

It may be a part of the broadband service but so far as I can tell you cannot raise a fault report online for anything that isn't a connection or speed issue.

[stevieg662]

Hi it asked me the same and like you I am. 

COME ON IS THERE A  BT CLOUD CUSTOMER SERVICE AGENT OUT THERE WHO CAN TELL US WHAT THE HECK IS GOING ON !!!!!

[jillvt]

My and also family are getting the below error trying to log into app via Android. Unstalled and reinstalled any ideas.

The web page at http://localhost/authentication/token-exchange?status=1001 could not be loaded because:

net::ERR_CLEARTEXT_NOT_PERMITTED

[Teeaagguue]

Spoke to them.today as I have the same prob they have had internal email about the prob was told it should be fixed in 24 hours 

[Jules68]

I'm getting exactly the same - I've even changed my password, or tried to, MY BT shows that my storage is there, but when I try to log in - or go through the MY BT pages to manipulate it, I just get turned back as not being registered for it, or it not responding.

It's hugely annoying. I also lost my e-mail at the same time, but password resets got that back. Eventually.

[adagogo]

I have the same issue - cannot login and error message says I am not eligible.

[Thompson218]

Although I tick Remember Me, the BT App occasionally (like once a week) requires me to enter my username and password. Today was such a day, how when I tried to log in this morning I got the message in the subject line above and a load of other gumph about ensuring I'm using the primary account etc.

Just tried again and get the same message.

This is kind of important because I was just considering starting to use my BT Cloud space more, I mean 1 TB is quite a bit and was uploading family videos. Thank goodness I have only copies them to the cloud if this sort of thing is going to happen.

Anyone any idea what's going on, have BT done some sort of audit and I genuinely don't qualify or is there an issue that they will no doubt deny but will mysteriously disappear?

[Jonzeno]

Any suggestions?

[Robbie1964]

I've just tried to access BT Cloud and it is now working for me. Hopefully this means the problem has now been fully resolved.