<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
@Snark Welcome to the community and thanks for posting, it depends if you're backing up the file or syncing it across devices. Check out this link on how the BT Cloud works for more info.
