Good.
First of all Power off your PC, or Laptop, then switch it back on and log on.
Now before doing anything else, click on the upward pointing arrow at bottom right of the screen to look at your Hidden icons, and confirm that there is no small cloud amongst the other icons.
The reason for asking you to do this is to establish whether or not your BT Cloud setting has turned BT Cloud on at Start up.
Assuming it hasn’t and there is no small cloud in the Hidden icons, highlight and then double LEFT click the BT Cloud Shortcut icon on the Desktop to start the BT Cloud.exe File.
Other than a slight flicker, nothing will apparently happen, this is normal, but if you have performed these actions correctly, a series of things will have started to happen.
A small cloud icon will appear either on the Task Bar, or in your hidden icons, which can be accessed via upward pointing arrow that the Show hidden icons.
The small cloud, which shows the progression of the Syncing Process, is:
Initially a White outline with a Black centre.
It will then change to a White outline and centre containing a tiny circle.
Finally, it will then change to a White outline and centre containing a tiny tick.
The speed at which they change appears to be determined by the Number and Size of the Files being synced, as well as your PC’s and Internet Speed capabilities, so you have to be very patient.
What also happens is that a BT Cloud Folder is added to Internet Explorer, which will continue to be filled as the files are being synced.
It took many hours before all of my Folders and their associated 20,600 files were totally completed.
Please give me feedback on what you find.
JTS1
First please note that whenever my PC is on, every now and then I get a message saying "BT Cloud - an error has occurred - the application cannot continue and will be paused". That seems to me to say that BT Cloud is operating but failing.
Having said that, I have done as you suggested. When I first logged on, I noted that the little white cloud appeared momentarily at the bottom right of the screen. The black centre changed to a circle and immediately there was a flash of a message "unexpected error" and the cloud disappeared. All within two seconds.
After that, when I click on the arrow to show the hidden icons, the white cloud is there. Hovering the cursor over it, the message "unexpected error" appears again. Clicking on the white cloud produces a list of items which it states were uploaded a month ago (the list doesn't seem to make any sense as I am on "continuous upload").Again that shows that BT Cloud is not working. Above the list there are a number of things which can be clicked. One is "Resume Syncing". That just produces the error message I mentioned above. There is also a red cloud - hover over that and the word "error" appears - clicking on it does nothing. There is a file symbol - clicking on that simply takes you to the file where all my BT Cloud files are. There is a symbol to launch the web, which does at it says, taking you to the BT Cloud website. There is a cogwheel which opens Preferences. That opens up the Backup and shared folders screen that GeoffSmith referred to (I have therefore tried following his advice but it got me nowhere). Finally, there is the three dot symbol that offers About, help and Set Up Wizard.
I guess I am back to waiting for BT to provide a new desk top version.
