BT Cloud beta client 21.2.3

[MdeB]

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@Earthlingwrote:

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@JTS1wrote:

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I'm afraid that you have definitely synced your files.  

It isn't possible to backup Folders in the BT Cloud, you can only Backup files from Folders.  See Pages 30 and 31 of BT Cloud User Guide.

If you think that you have backed up your files, delete any one of your files from

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I have read the user guide thoroughly, much more thoroughly I suggest than you have read what I said.  

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Yes, having read a number of JST1 posts it appears that 

• JST1 does nor fully comprehend what others have written.
• JST1 quotes sections of the User Guide without considering its relevance to the post to which JST1 is replying.
• A lot of JST1's "advice" is wrong.

[MdeB]

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@JTS1wrote:

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@MdeBwrote:

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@JTS1wrote:

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So you have deleted one of your Backup files from your PC and it was removed from "Documents"? I think not.

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You are confusing me with someone else.

I am not claiming anything about the behaviour of BT Cloud, I am saying that some of your statements are wrong.

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@JTS1wrote:

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I have tested mine in various ways to see if all of my Backup Folder's sub-folders files are also backed up and they are, irrespective of their positions in the structure.
Without exception they all appear in the "Documents" page, as do all of there amended versions too.

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I suggest that you back up a .jpg file and then try to find it in "Documents"

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From the outset of setting your Preferences, Photo and Videos their Backups are treated differently. 

So you are saying that your earlier statement, highlighted above, was wrong (as it conflicts with this statement).

The true position is that

• all files appear in "All My Files", regardless of whether they are handled as Backup or Synch.
• "Documents" shows the subset of those files that BT Cloud considers to be "documents"
• "Music" and "Photos & Videos" are other subsets.

[JTS1]

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@Earthlingwrote:

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@JTS1wrote:

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@Earthlingwrote:

After a week or so of  testing the beta I felt I understood it sufficiently to clean everything up and start again from scratch, with interesting results.  So, with no previous backup files in the cloud; two subfolders of My Documents added in preferences and the three default folders removed; Sync left unchecked; and the backups set fo Continuous upload I set it off.  I was a bit puzzled at some of the files I could see being backed up as I was pretty sure they weren't in any of my nominated folders.  Took a little while to figure out they were actually in my currently unused OneDrive folder in C:\Users\etc - which had not been selected for backup! 😮

There is more.  Contrary to several assertions in this thread that in these circumstances my files would not show in All My Files, in fact that is where they were, in folder order.  Nothing showing at all in the BT Cloud folder.

After all this I am now satisfied that I can safely use the beta as a relable backup tool   I have no present use for Sync so not able to comment on that but hope this will be helpful for users simply wanting a backup capability.

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I'm afraid that you have definitely synced your files.  

It isn't possible to backup Folders in the BT Cloud, you can only Backup files from Folders.  See Pages 30 and 31 of BT Cloud User Guide.

If you think that you have backed up your files, delete any one of your files from C:\Users\username\BT Cloud and they should not be deleted from the BT Cloud client. 

If you have Synced your files, it will be removed completely from all of your repositories, including the BT Cloud client.  Again, please read the BT Cloud User Guide, where both Backup and Sync are clearly defined.

JTS1

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@JTS1wrote:

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@Earthlingwrote:

After a week or so of  testing the beta I felt I understood it sufficiently to clean everything up and start again from scratch, with interesting results.  So, with no previous backup files in the cloud; two subfolders of My Documents added in preferences and the three default folders removed; Sync left unchecked; and the backups set fo Continuous upload I set it off.  I was a bit puzzled at some of the files I could see being backed up as I was pretty sure they weren't in any of my nominated folders.  Took a little while to figure out they were actually in my currently unused OneDrive folder in C:\Users\etc - which had not been selected for backup! 😮

There is more.  Contrary to several assertions in this thread that in these circumstances my files would not show in All My Files, in fact that is where they were, in folder order.  Nothing showing at all in the BT Cloud folder.

After all this I am now satisfied that I can safely use the beta as a relable backup tool   I have no present use for Sync so not able to comment on that but hope this will be helpful for users simply wanting a backup capability.

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I'm afraid that you have definitely synced your files.  

It isn't possible to backup Folders in the BT Cloud, you can only Backup files from Folders.  See Pages 30 and 31 of BT Cloud User Guide.

If you think that you have backed up your files, delete any one of your files from C:\Users\username\BT Cloud and they should not be deleted from the BT Cloud client. 

If you have Synced your files, it will be removed completely from all of your repositories, including the BT Cloud client.  Again, please read the BT Cloud User Guide, where both Backup and Sync are clearly defined.

JTS1

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I have read the user guide thoroughly, much more thoroughly I suggest than you have read what I said.  There are no files at all in C:\Users\username\BT Cloud so your suggested test cannot be carried out and Sync was unchecked.  I have NOT synced my files.

You clearly believe that the user guide is gospel, which it is not.  I suggest you put aside your preconceived ideas and conduct a test along the lines I followed.

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What types of files do you believe that you are backing up?

JTS1

[Earthling]

@MdeB said -

The true position is that

• all files appear in "All My Files", regardless of whether they are handled as Backup or Synch.
• "Documents" shows the subset of those files that BT Cloud considers to be "documents"
• "Music" and "Photos & Videos" are other subsets. 

That is what I have found too, but the files in All My Files are grouped by originating computer and folder.  Files in Documents do not show their originating computer or folder, making them pretty useless imo.

[JTS1]

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@MdeBwrote:

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@JTS1wrote:

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@MdeBwrote:

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@JTS1wrote:

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So you have deleted one of your Backup files from your PC and it was removed from "Documents"? I think not.

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You are confusing me with someone else.

I am not claiming anything about the behaviour of BT Cloud, I am saying that some of your statements are wrong.

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@JTS1wrote:

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I have tested mine in various ways to see if all of my Backup Folder's sub-folders files are also backed up and they are, irrespective of their positions in the structure.
Without exception they all appear in the "Documents" page, as do all of there amended versions too.

---

I suggest that you back up a .jpg file and then try to find it in "Documents"

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From the outset of setting your Preferences, Photo and Videos their Backups are treated differently. 

So you are saying that your earlier statement, highlighted above, was wrong (as it conflicts with this statement).

The true position is that

• all files appear in "All My Files", regardless of whether they are handled as Backup or Synch.
• "Documents" shows the subset of those files that BT Cloud considers to be "documents"
• "Music" and "Photos & Videos" are other subsets.

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No, I stand by every word that I have previously written.

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

At no point in our discussions did you mention Photo, or Video Files, but I have now additionally told you that these can be found in the BT Cloud Main Page within the Photos and Videos, by selecting All and then selecting the appropriate repositories using the Filter by feature. 

I note that you did not included all of the information  that I provided to you, in your latest response.

All of this information is as described in the BT Cloud User Guide.

JTS1

[MdeB]

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@JTS1wrote:

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@MdeBwrote:

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@JTS1wrote:

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@MdeBwrote:

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@JTS1wrote:

---

---

So you have deleted one of your Backup files from your PC and it was removed from "Documents"? I think not.

---

You are confusing me with someone else.

I am not claiming anything about the behaviour of BT Cloud, I am saying that some of your statements are wrong.

---

@JTS1wrote:

---

I have tested mine in various ways to see if all of my Backup Folder's sub-folders files are also backed up and they are, irrespective of their positions in the structure.
Without exception they all appear in the "Documents" page, as do all of there amended versions too.

---

I suggest that you back up a .jpg file and then try to find it in "Documents"

---

From the outset of setting your Preferences, Photo and Videos their Backups are treated differently. 

So you are saying that your earlier statement, highlighted above, was wrong (as it conflicts with this statement).

The true position is that

• all files appear in "All My Files", regardless of whether they are handled as Backup or Synch.
• "Documents" shows the subset of those files that BT Cloud considers to be "documents"
• "Music" and "Photos & Videos" are other subsets.

---

No, I stand by every word that I have previously written.

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

At no point in our discussions did you mention Photo, or Video Files, but I have now additionally told you that these can be found in the BT Cloud Main Page within the Photos and Videos, by selecting All and then selecting the appropriate repositories using the Filter by feature. 

I note that you did not included all of the information  that I provided to you, in your latest response.

All of this information is as described in the BT Cloud User Guide.

JTS1

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Then you sir or madam are lacking in intelligence and critical thinking  skills.

"No, I stand by every word that I have previously written"

You have given two contradictory statements, yet you stand by them both.

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

Using the system shows that these statements are not correct.

Where in the user guide do you think it says this (please provide link to the guide, as it may be we are looking at different versions).

At no point in our discussions did you mention Photo, or Video Files,

That may be true, but you made the statement (at 99) "If you were using Backup, your files would have been in "Documents"."

You put no conditions on that statement and therefore the statement was (and is) untrue.

but I have now additionally told you that these can be found in the BT Cloud Main Page within the Photos and Videos, by selecting All and then selecting the appropriate repositories using the Filter by feature

You have, but it was unnecessary as I was not asking for it and I already knew it.  I was pointing out that .jpg files are not shown in "Documents" and therefore your statement was false.

I note that you did not included all of the information  that I provided to you, in your latest response

I saw no point in including stuff that was not relevant at that time, and so did not include it.  Including it would just bloat the post.

All of this information is as described in the BT Cloud User Guide

Please provide a link to the User Guide you are referring to.  
The version I have found from the BT web site is at  https://www.bt.com/content/dam/bt/help/pdf/BT_Cloud_user_guide_updated_4th_Dec.pdf

I do not see support in that document for your statements:

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

[Earthling]

@JTS1   "No, I stand by every word that I have previously written."

There is a golden rule for those who find themselves in the position you are now in -

"When you are in a hole the first thing to do is to stop digging"

To improve your understanding you really ought to conduct some tests, otherwise you will lose what little is left of your credibility.

[bobreed]

I have finally got my backup working.  Previously, via the web interface,  I have been deleting all the folders within a particular backup and allowing them all to backup again.  This has failed miserably and it seemed that the cloud didn't know what files had or had not been backed up so it sometimes stalled leaving many files not backed up.  So I took a different approach.  I completely uninstalled my desktop client and restarted my computer. 

Using the web interface I deleted the entire mapping for the backup from within "All my files"  (See screenshot)

Then installed the new Beta version of the desktop client and configured Backup.     Set via the "Backup" option to backup Videos, Documents, & Pictures.  Sync is not configured and disabled.

"Voila".   Three folders in the "All Files"  that show all my backed up documents.  (ie Videos, documents & Pictures - have checked - they are all there).  They also appear under documents. pictures etc from the home screen of the web interface.

I hope this might help someone!!!   

[GeoffSmith]

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@bobreedwrote:

I have finally got my backup working.  Previously, via the web interface,  I have been deleting all the folders within a particular backup and allowing them all to backup again.  This has failed miserably and it seemed that the cloud didn't know what files had or had not been backed up so it sometimes stalled leaving many files not backed up.  So I took a different approach.  I completely uninstalled my desktop client and restarted my computer. 

Using the web interface I deleted the entire mapping for the backup from within "All my files"  (See screenshot)

Then installed the new Beta version of the desktop client and configured Backup.     Set via the "Backup" option to backup Videos, Documents, & Pictures.  Sync is not configured and disabled.

"Voila".   Three folders in the "All Files"  that show all my backed up documents.  (ie Videos, documents & Pictures - have checked - they are all there).  They also appear under documents. pictures etc from the home screen of the web interface.

I hope this might help someone!!!   

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You seem to have resolved my problem, namely only some directories being backed up and Cloud showing nonsensical directory sizes. After taking my daily backup to external drives I took up your suggestion, with slight apprehension, having 800GB backed up to the Cloud. Initially it claimed I only had 200GB left but logging out and in again showed 1000GB.

After the fresh install and setup it's now romping away. 

Many thanks!

[JTS1]

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@MdeBwrote:

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@JTS1wrote:

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@MdeBwrote:

---

@JTS1wrote:

---

@MdeBwrote:

---

@JTS1wrote:

---

---

So you have deleted one of your Backup files from your PC and it was removed from "Documents"? I think not.

---

You are confusing me with someone else.

I am not claiming anything about the behaviour of BT Cloud, I am saying that some of your statements are wrong.

---

@JTS1wrote:

---

I have tested mine in various ways to see if all of my Backup Folder's sub-folders files are also backed up and they are, irrespective of their positions in the structure.
Without exception they all appear in the "Documents" page, as do all of there amended versions too.

---

I suggest that you back up a .jpg file and then try to find it in "Documents"

---

From the outset of setting your Preferences, Photo and Videos their Backups are treated differently. 

So you are saying that your earlier statement, highlighted above, was wrong (as it conflicts with this statement).

The true position is that

• all files appear in "All My Files", regardless of whether they are handled as Backup or Synch.
• "Documents" shows the subset of those files that BT Cloud considers to be "documents"
• "Music" and "Photos & Videos" are other subsets.

---

No, I stand by every word that I have previously written.

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

At no point in our discussions did you mention Photo, or Video Files, but I have now additionally told you that these can be found in the BT Cloud Main Page within the Photos and Videos, by selecting All and then selecting the appropriate repositories using the Filter by feature. 

I note that you did not included all of the information  that I provided to you, in your latest response.

All of this information is as described in the BT Cloud User Guide.

JTS1

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Then you sir or madam are lacking in intelligence and critical thinking  skills.

"No, I stand by every word that I have previously written"

You have given two contradictory statements, yet you stand by them both.

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

Using the system shows that these statements are not correct.

Where in the user guide do you think it says this (please provide link to the guide, as it may be we are looking at different versions).

At no point in our discussions did you mention Photo, or Video Files,

That may be true, but you made the statement (at 99) "If you were using Backup, your files would have been in "Documents"."

You put no conditions on that statement and therefore the statement was (and is) untrue.

but I have now additionally told you that these can be found in the BT Cloud Main Page within the Photos and Videos, by selecting All and then selecting the appropriate repositories using the Filter by feature

You have, but it was unnecessary as I was not asking for it and I already knew it.  I was pointing out that .jpg files are not shown in "Documents" and therefore your statement was false.

I note that you did not included all of the information  that I provided to you, in your latest response

I saw no point in including stuff that was not relevant at that time, and so did not include it.  Including it would just bloat the post.

All of this information is as described in the BT Cloud User Guide

Please provide a link to the User Guide you are referring to.  
The version I have found from the BT web site is at  https://www.bt.com/content/dam/bt/help/pdf/BT_Cloud_user_guide_updated_4th_Dec.pdf

I do not see support in that document for your statements:

Backup files are within in the BT Cloud Main Page in "Documents".

Sync files and folders are within in the BT Cloud Main Page in "All My Files".

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OK, I was wrong, you were right. 

JTS1