When I open the desktop app it says its is trying to connect to servers and also when I try to open preferences the hand hovers over the icon but does not set the app running. I have tried uninstalling etc and 21.2.3 and 21.2.8 and it does not make any difference. All I get is the following window and none of the icons do anything. I can access and use BT Cloud if I access it direct from the web site. Can anyone help me please to get the desktop app to work please. (windows 10) Many Thanks John
@JohnChapswrote:When I open the desktop app it says its is trying to connect to servers and also when I try to open preferences the hand hovers over the icon but does not set the app running. I have tried uninstalling etc and 21.2.3 and 21.2.8 and it does not make any difference. All I get is the following window and none of the icons do anything. I can access and use BT Cloud if I access it direct from the web site. Can anyone help me please to get the desktop app to work please. (windows 10) Many Thanks John
John, the screenshot of you Dashboard is missing an icon required to open your BT Cloud Sync Folder at C:\Users\username\BT Cloud.
It should look like this:
JTS1
When I open the desktop app it says its is trying to connect to servers and also when I try to open preferences the hand hovers over the icon but does not set the app running. I have tried uninstalling etc and 21.2.3 and 21.2.8 and it does not make any difference. All I get is the following window and none of the icons do anything.
a) The green cloud icon with tick indicates all files (that have been selected) have been synced
b) the absence of a usage indicator on the bottom bar (and a Hello John!) suggests things are not working.
c) The new BT Cloud is 'slick' If clicking the wheel icon does not open Preferences, you can't properly set up backup or sync. In Preferences, you can set up synchronisation, on the page:
Note: if you have used a BT Cloud folder in the past, it is now reserved for backup - you have to select a different sync folder
I can access and use BT Cloud if I access it direct from the web site.
Presumably using the Upload tab. Files and folders should get added to the list of files for syncing on the BT Cloud website (via All My Files button on the left on the website) and in the selected sync folder on the PC.
But, if clicking on the Preferences icon does nothing, you seem to be stuffed. You may have to resort to phoning BT Cloud support.
FWIW my BTCloud window is pretty blank if I haven't logged in, eg:
Once logged in things are better, but I also am missing that folder icon that JTS1 identified:
So I'd be looking at whether you're logged in.
@rwitheywrote:FWIW my BTCloud window is pretty blank if I haven't logged in, eg:
Once logged in things are better, but I also am missing that folder icon that JTS1 identified:
So I'd be looking at whether you're logged in.
The absence of the icon may be due to the absence of Sync Files on the PC, which is determined by your Sync Preferences.
JTS1
@henryfmwrote:When I open the desktop app it says its is trying to connect to servers and also when I try to open preferences the hand hovers over the icon but does not set the app running. I have tried uninstalling etc and 21.2.3 and 21.2.8 and it does not make any difference. All I get is the following window and none of the icons do anything.
a) The green cloud icon with tick indicates all files (that have been selected) have been synced
b) the absence of a usage indicator on the bottom bar (and a Hello John!) suggests things are not working.
c) The new BT Cloud is 'slick' If clicking the wheel icon does not open Preferences, you can't properly set up backup or sync. In Preferences, you can set up synchronisation, on the page:
Note: if you have used a BT Cloud folder in the past, it is now reserved for backup - you have to select a different sync folder
I can access and use BT Cloud if I access it direct from the web site.
Presumably using the Upload tab. Files and folders should get added to the list of files for syncing on the BT Cloud website (via All My Files button on the left on the website) and in the selected sync folder on the PC.
But, if clicking on the Preferences icon does nothing, you seem to be stuffed. You may have to resort to phoning BT Cloud support.
John, you have been misinformed. Your Desktop BT Cloud at C:\Users\username\BT Cloud is the Sync Folder.
Backup Files should be uploaded to your personal account in BT Cloud from your Repositories primary Folders such as C:\Users\username\Folder Name 1, C:\Users\username\Folder Name 2, etc. The Files in any sub-Folders contained in these Named Folders will also be uploaded. Once these files are Backed up in your personal account in BT Cloud they can be removed from your repositories, but can be download again, when required, to any of your repositories that have BT Cloud installed on them.
JTS1
