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Message 1 of 8

BT Cloud iOS App Not Working

Anyone else having issues getting the app to log in?

Get to the log in page but then get errors.

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7 REPLIES 7
1,749 Views
Message 2 of 8

Re: BT Cloud iOS App Not Working

Hi @doleawg I'm really sorry to see you're having difficulty getting the BT cloud app to work, have you tried deleting then reinstalling the app? Do the same details allow you to log in directly on the BT Cloud website

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1,739 Views
Message 3 of 8

Re: BT Cloud iOS App Not Working

It magically fixed itself...😎

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1,734 Views
Message 4 of 8

Re: BT Cloud iOS App Not Working

Hi @doleawg nice 1, I'm glad it's working for you again. 

1,715 Views
Message 5 of 8

Re: BT Cloud iOS App Not Working

Hi

i have just looked at my BT Cloud app on iPad and it’s saying I have no photos,videos, or documents. Anyone know why this is, they were all there last time I looked about a week ago. Hope all my photos haven’t disappeared in cloud of smoke. 

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1,704 Views
Message 6 of 8

Re: BT Cloud iOS App Not Working

Hi @Bluemoon1, that's not good, are your files there if you log in to the BT Cloud website using this link?

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1,691 Views
Message 7 of 8

Re: BT Cloud iOS App Not Working

@NeilO  Sorry for late reply I uninstalled the app and re installed it on my iPad and it now works again all pictures and everything else is there. So panic over thankfully. 

1,684 Views
Message 8 of 8

Re: BT Cloud iOS App Not Working

That's great to hear @Bluemoon1.

I'm happy it's all working for you now.

Thanks

DanielS

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