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BT Cloud

I have seen this subject posted before but the answer is not clear. Any help would be appreciated

I have two BT accounts under the same ID one FTTC and one FTTP with cloud storage of 200 MB and 1 TB respectively now I have tried every option I can find, but I cannot seem to switch to the 1 TB cloud option.

Does anyone know how to do this is done or even how to contact BT to get this done as that is equally as mysterious 

Many Thanks


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