BT Fibre 1 - Interent Drops 10-20 times per day - Can't Work

[dh141437]

Hi , 

I have been WFH for last year most of the time internet has been great . But last month my internet keeps disconnecting 10-20 times per day for a minute and then reconnects only for it to disconnect again 30 minutes later .

I checked my speed and its showing 5mbps which is very very slow....

Your normal available download speed will be between 49-50 Mbps

Your normal available upload speed will be between 8-9 Mbps

Your minimum guaranteed download speed will be 45 Mbps

I am finding it virtually impossible to work like this and this has effected my performance at work and I am worried that I will have a disciplinary hearing for underperforming at work. What Can I do to fix this issue ASAP ?

Here are some more technical information:

fast.com speed test gave me 8mbps

I have 11 devices connected to 2.4ghz (including my laptop which is causing issues)

i have 1 device connected to 5ghz

Both 2.4 and 5ghz channels are combined.

[pippincp]

Any noise on your line? 17070 option 2, best with corded phone. You may get a dull hum with cordless.

[imjolly]

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

there is no guarantee on download speed . All the speeds quoted by BT are connection speeds

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem