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Nitelore
Beginner

on ‎09-01-2021 18h24

875 Views
Message 1 of 3

BT Fibre 900 Upgrade

Hi

I upgraded to the 900Mbs on the 30th December.  Since then I have been running speed tests periodically as my download and upload speeds are **bleep**.

My PC is hardwired and download I am lucky to get 200Mbs and upload at 50Mbs

Nitelore_0-1610216440914.png

Nitelore_1-1610216560241.pngNitelore_2-1610216625088.png

 

I have power cycled the SH2 and also done a factory reset, as suggested by several  forum users who have had similar issues, but nothing has changed.

Any ideas what I can try.

TIA

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎09-01-2021 19h17

866 Views
Message 2 of 3

Re: BT Fibre 900 Upgrade

Have you checked your order in MYBT to ensure it has completed. You can phone the FTTP TEAM and check upgrade went through 08005874787



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Nitelore
Beginner

on ‎09-01-2021 21h46

841 Views
Message 3 of 3

Re: BT Fibre 900 Upgrade

Hi,

Yes, account states complete

Thanks
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