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Tonycarsley
Beginner

on ‎22-10-2021 11h15

1,137 Views
Message 1 of 5

BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub.

 
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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-10-2021 12h16

1,127 Views
Message 2 of 5

Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub.

as you have a sky hub are you a sky broadband user?  



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Tonycarsley
Beginner

on ‎22-10-2021 14h43

1,119 Views
Message 3 of 5

Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub.

Yes, Sky broadband
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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-10-2021 14h58

1,114 Views
Message 4 of 5

Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub.

either try Sky user forum   https://helpforum.sky.com/

or try CS 0800800150



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎22-10-2021 15h23 - edited ‎22-10-2021 15h25

1,107 Views
Message 5 of 5

Re: BT Freelance XA 500 does not work on newly installed fibre, a basic phone works, SKY hub.

@Tonycarsley 

It appears to be obsolete, so there is no product support from BT. Perhaps its time for some new phones?

Its worth asking Sky, as their phone system may not be compatible.

 

 

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