BT Infinity - very poor upstream speed

[warwickhw]

My BT Infinity Line is performing really poorly.  Logging a ticket results in a request that i should use BT chat then directs to a page with no option to select a chat, just repeat the test/triage process!  So infuriating.

Stats from my router, show poor Noise, Attenuation and LPR performance.

Can anyone suggest why this might be happening.  I suspect damage to a cable, but would like someone to check that there isn't a different cause.

Thanks in advance.

[imjolly]

Your stats don't show dsl connection time not system uptime.  Have you been having problems with router dropping connection and manual resets trying to improve speed or a combination of both

try quiet line test. Dial 17070 option 2 should be silent and best with corded phone

enter phone number and post results remember delete number 

https://www.broadbandchecker.btwholesale.com/#/ADSL

[warwickhw]

Thanks for the reply @imjolly .

It's definitely noise on the line.  I finally got through to an engineer and they are replacing the line.

Not sure what the quiet line test would have told me other than something I already knew.

Troubleshooting tios are always helpful though. 

Cheers

[imjolly]

not sure how you know there is noise on the line without using the phone to check  still just have to wait and see if engineer finds anything