cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,342 Views
Message 1 of 5

BT Internet down but blue light on hub still there

Hi everyone,
My internet recently dropped, but when I went to look at the router it was still blue. I also cannot access the BT Smarthub Manager online.
Anyone got any ideas?

0 Ratings
4 REPLIES 4
2,333 Views
Message 2 of 5

Re: BT Internet down but blue light on hub still there

Try a reset and if normal reset does not help then try factory reset by pressing the recessed button on back and holding until lights flash and then try again. Remember to turn off smart setup



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
2,331 Views
Message 3 of 5

Re: BT Internet down but blue light on hub still there

How can I turn off smart setup without accessing the manager?

0 Ratings
2,302 Views
Message 4 of 5

Re: BT Internet down but blue light on hub still there

After the factory reset!

0 Ratings
2,301 Views
Message 5 of 5

Re: BT Internet down but blue light on hub still there

You do the reset first and if factory reset you should then be able to access hub manager and then turn off smart setup -  sorry but I thought that was obvious 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.