Hi,
How we ended up on DV is a long story. But def NO TRIAL.....
We only requested BT Sport HD free for 3 months.
Had very many issues with contract being changed and was advised due to computer glitch.
On one call to BT wife was told the corrections would not go through as DV was holding it up. He just told her "it would provide a clearer line and everything would be the same." We didn't know what DV was and never asked for it.
No discussion on what it was or impact. It was only later when she told me what he told her, that I looked into it and realised the impact. Now another call to BT (one of very many), and was assured they would sort our issues and DV was right way to go. At this or any earlier point IT WAS NEVER MENTIONED THAT WE COULD NOT GO BACK TO OUR ANALOGUE LINE. This very important part was only mentioned top us when we got so fed up we asked to revert back as within the 14day period. Then BTCS said we can not go back!!!!!!!!!!!!
Finally within BT we got through to one of the connections team who knew all about DV, and appears to be many in BT who may not know the full knowledge of DV and impact of customer like ourselves taking it up (without prior knowledge of impact on loss of the analogue line).
By time we discussed the many issues with the connection team, impossible to go back to analogue. Not Impressed at all with all the earlier BT people we talked to about DV.
And to cap it all off once the issues were "resolved", or we thought so, the bill arrived for this month and boy is it a **bleep**-up. There are items on there we never asked for, service charge for something that should not be there.
This has been going on for over a month now, and really feel like having the whole lot ripped out and go to another broadband supplier and take out mobile contract for home use. I have a unit that I can link my dect station and mobile to, providing 4 home phones via mobile service..........
You could say we were miss-sold the system, so currently deciding whether to communicate to Ofcom. All will hinge on BT's next step. Just fed up with the whole thing.
Currently waiting for BTCS to ring me.
And as per this posting, found out that the BT Hub 2 is dropping out every 2 days. Only noticed because the DV phone is next to me and it lost service to the hub.
There is nothing at home switching on/off at the time the hub hick ups, and have nothing that switches on alternate days!!!
Only added Hub 2 on 22nd Oct due to DV phones.
Prior been using Open Reach Modem with Orbi Router\Satellites. Up time for this was weeks, and had the odd drop out. Went this way as kept getting commands sent remotely from BT to reboot the HUB 6. Found info in the Router Log. After too many reboots switched to OR Modem & Orbi.
