BT Smarthub 2 keeps disconnecting

[andreaferns120472]

My BT Smarthub 2 keeps disconnecting and reconnecting over the past 10 days, any ideas why?

[imjolly]

what have you tried to fix it?

quiet line test?

hub factory reset?

using test socket?

post some hub stats

[Will168]

When you say “disconnecting” what do you mean? Is it rebooting? Is it disconnecting from the internet i.e. light goes orange? Or is it the wifi that is dropping?

[PaddyB]

Hi @andreaferns120472,

Thank you for posting. I'm sorry if you've been experiencing disconnections.

If you can give us a few details about what happens as suggested by @Will168 and @imjolly, that will help to give us an indication of what is happening with your connection.

Thanks,

Paddy

[andreaferns120472]

The hub flashes red then after about 8 minutes it goes back to stable blue.  This happens a few times during the day and evening.  Does that help?

[andreaferns120472]

The Smarthub 2 flashes orange/red/purple not sure which then after around 8 minutes it changes to stable  blue when we are back online again.   This happens  a few times during the day and evening.  I have tried setting the hub back to factory settings but still same problem.

[imjolly]

try quiet line test  dial 17070 option 2 should be silent and best with corded phone

have you tried using test socket to eliminate any problems with internal wiring

post hub stats - hub manager/advanced settings/technical log information

[andreaferns120472]

Hello

Thank you for your reply.  I have the technical log but how do I send this to you?

[andreaferns120472]

Thank you for your reply.  I have the technical log here.  Look forward to hearing from you

[DavidM]

Hi @andreaferns120472 and thanks for posting.

Have you tried the quiet line test mentioned by @imjolly That will let us know if there is a line fault. Can you try that and let us know what you find?

Cheers

David