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Dreadnaught
Aspiring Contributor

on ‎28-12-2021 15h16

2,442 Views
Message 11 of 16

Re: BT Smarthub 2 reboots once a day?

Go to solution

Hi Paddy,

Sorry I meant did you want the log in a better format 🙂 but anyway so far it's been ok today so here's yesterday as an example

ARP [add] br0(eth0) 192.168.1.147 04:d4:c4:55:a8:ca
 

 

23:13:10, 27 Dec.
A device connected to Ethernet port 1
 

 

23:13:10, 27 Dec.
Wire Lan Port 1 up, Speed 1000 Mbps
 

 

23:13:03, 27 Dec.
DHCP device Disconnected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

23:13:03, 27 Dec.
A device disconnected from Ethernet port 2
 

 

23:13:03, 27 Dec.
Wire Lan Port 2 down, Speed 10 Mbps
 

 

23:13:02, 27 Dec.
LAN [DEL] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0
 

 

23:12:15, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:12:15, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:12:15, 27 Dec.
DHCP device Connected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

23:12:14, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:12:14, 27 Dec.
LAN [ADD] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0(eth1)
 

 

23:12:14, 27 Dec.
Receive a DHCP request
 

 

23:12:14, 27 Dec.
ARP [add] br0(eth1) 192.168.1.147 04:d4:c4:55:a8:ca
 

 

23:10:59, 27 Dec.
ARP [add] br0(wl0) 192.168.1.202 f8:0f:f9:63:1f:14
 

 

23:10:22, 27 Dec.
A device connected to Ethernet port 2
 

 

23:10:22, 27 Dec.
Wire Lan Port 2 up, Speed 1000 Mbps
 

 

23:07:37, 27 Dec.
ARP [del] br0 192.168.1.147 04:d4:c4:55:a8:ca
 

 

23:07:26, 27 Dec.
DHCP device Disconnected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

23:07:25, 27 Dec.
A device disconnected from Ethernet port 2
 

 

23:07:25, 27 Dec.
Wire Lan Port 2 down, Speed 10 Mbps
 

 

23:07:25, 27 Dec.
LAN [DEL] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0
 

 

23:03:03, 27 Dec.
DHCP device Connected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

23:03:02, 27 Dec.
LAN [ADD] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0(eth1)

A device connected to Ethernet port 2
 

 

23:03:00, 27 Dec.
Wire Lan Port 2 up, Speed 100 Mbps
 

 

23:03:00, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:03:00, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:02:59, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

23:02:59, 27 Dec.
DHCP device Disconnected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

23:02:59, 27 Dec.
A device disconnected from Ethernet port 2
 

 

23:02:59, 27 Dec.
Wire Lan Port 2 down, Speed 10 Mbps
 

 

23:02:58, 27 Dec.
LAN [DEL] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0
 

 

23:00:32, 27 Dec.
admin login success from 192.168.1.147
 

 

22:59:40, 27 Dec.
admin timeout from 192.168.1.147
 

 

22:50:28, 27 Dec.
admin login success from 192.168.1.147
 

 

22:49:15, 27 Dec.
admin timeout from 192.168.1.147
 

 

22:48:58, 27 Dec.
DHCP device Connected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

22:48:58, 27 Dec.
LAN [ADD] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0(eth1)
 

 

22:48:58, 27 Dec.
Receive a DHCP request
 

 

22:48:56, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:48:56, 27 Dec.
A device connected to Ethernet port 2
 

 

22:48:56, 27 Dec.
Wire Lan Port 2 up, Speed 100 Mbps
 

 

22:48:56, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:48:56, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:48:53, 27 Dec.
DHCP device Disconnected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

22:48:53, 27 Dec.
A device disconnected from Ethernet port 2
 

 

22:48:53, 27 Dec.
Wire Lan Port 2 down, Speed 10 Mbps

DHCP device Connected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

22:44:35, 27 Dec.
LAN [ADD] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0(eth1)
 

 

22:44:35, 27 Dec.
ARP [add] br0(eth1) 192.168.1.147 04:d4:c4:55:a8:ca
 

 

22:44:34, 27 Dec.
Receive a DHCP request
 

 

22:44:33, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:44:32, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:44:32, 27 Dec.
A device connected to Ethernet port 2
 

 

22:44:32, 27 Dec.
Wire Lan Port 2 up, Speed 100 Mbps
 

 

22:44:30, 27 Dec.
ARP [del] br0 192.168.1.147 04:d4:c4:55:a8:ca
 

 

22:44:30, 27 Dec.
DHCP device Disconnected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

22:44:29, 27 Dec.
A device disconnected from Ethernet port 2
 

 

22:44:29, 27 Dec.
Wire Lan Port 2 down, Speed 10 Mbps
 

 

22:44:29, 27 Dec.
LAN [DEL] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0
 

 

22:42:00, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:41:59, 27 Dec.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

22:38:20, 27 Dec.
admin login success from 192.168.1.147
 

 

22:37:38, 27 Dec.
admin timeout from 192.168.1.147
 

 

22:26:54, 27 Dec.
admin login success from 192.168.1.147
 

 

22:26:24, 27 Dec.
admin timeout from 192.168.1.147
 

 

22:25:46, 27 Dec.
DHCP device Connected: 192.168.1.147, 04:d4:c4:55:a8:ca, KIERAN-NZXT
 

 

22:25:45, 27 Dec.
LAN [ADD] ARP 192.168.1.147 with 04:d4:c4:55:a8:ca from br0(eth1)
 

 

22:25:45, 27 Dec.
Receive a DHCP request
 

 

22:25:44, 27 Dec.
A device connected to Ethernet port 2
 

 

22:25:44, 27 Dec.
Wire Lan Port 2 up, Speed 1000 Mbps
0 Ratings
JackRussell1964
Aspiring Contributor

on ‎29-12-2021 9h47

2,421 Views
Message 12 of 16

Re: BT Smarthub 2 reboots once a day?

Go to solution

Hi Dreadnaught,

Having read through the thread I am struggling to work out what the issue is and what connection you have.

Is it a line fault, the smarthub itself rebooting or something between smarthub and your devices?

In order to progress you need to log in to your smarthub >advanced settings >technical log (enter password) then advise what all the information is on the first tab, then go to the next tab events and advise what all that is which will be pages. You can export both to CSV files and attach them here. (I think) That will give sufficient information to see what’s going on.

Perhaps the issues have resolved in the meantime?

 

 

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Dreadnaught
Aspiring Contributor

on ‎29-12-2021 11h08

2,406 Views
Message 13 of 16

Re: BT Smarthub 2 reboots once a day?

Go to solution

Hi,

The issue was that once a day the hub looked like it was rebooting, but after I looked through the technical log I found it was my computer disconnecting from the hubs port as below (for no reason)

Dreadnaught_0-1640776013608.png

The day I made this thread it did it 9 times during the day, so all I was originally asking was if anyone had seen this before. In any case, as previously mentioned I've put a switch in between the hub and my PC which apparently may fix it. It's not a line fault.

Thanks

 

Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎29-12-2021 12h27 - edited ‎29-12-2021 12h28

2,393 Views
Message 14 of 16

Re: BT Smarthub 2 reboots once a day?

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@Dreadnaught 

That is a very common issue, the home hub hardware is not negotiating the correct link speed and duplex mode because its just cheap hardware and subject to manufacturing tolerances.

Do a search for "Duplex Mismatch" and you will get the explanation.

Your Ethernet switch will be more tolerant of link pulse timing errors, and will make allowances.

Dreadnaught
Aspiring Contributor

on ‎29-12-2021 13h06

2,385 Views
Message 15 of 16

Re: BT Smarthub 2 reboots once a day?

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Thanks Keith, thats what I saw when I googled it as well touch wood I've not had any problems since I connected my TP link so hopefully that's solved it. I'll monitor it for a few days 🙂

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Dreadnaught
Aspiring Contributor

on ‎09-01-2022 23h36

2,353 Views
Message 16 of 16

Re: BT Smarthub 2 reboots once a day?

Go to solution

Just to update and close the thread I've not seen anymore issues since I put the switch in so looks like it was down to the errors/mismatches mentioned by others online and in the thread.